Frequently Asked Questions
Questions before you place your order
How much should I pay for shipping?
Please visit our Shipping Policy.
Shipping for the US:
- Custom Apparel: from $4.99 for the first item + $1.99 each additional.
- Hoodies/Long sleeves: from $6.99 + $2.99/additional.
- All Over Prints: Tees/Tanks from $4.99 + $2.99/additional.
- Blankets: from $6.99 + $4.99/additional.
International shipping:
- Custom Apparel: from $6.99 + $2.99/additional.
- All Over Prints: from $6.99 or $8.99 depending on item.
How long will it take to ship my order?
Estimated delivery time: 10-21 business days.
- Printed apparel: 5-7 days
- All Over Print: 11-14 days
- International: add 1-2 weeks
What are the sizing specs of my order?
You can view the “Size Guide” tab on each product page.
I’m having issues placing an order.
Please contact Customer Service and we’ll help you resolve it.
What’s product material?
Check the “Description” tab on product pages. Note: colors may vary, and sizing may differ slightly.
Questions about order status and delivery
What is your product manufacturing process?
- Order processing: 1 business day
- Printing & drying: 2–3 days
- Packaging & labeling: 1 day
- Possible delays due to global shipping or COVID-19
What is the status of my order?
Track your order here.
My order is past the estimated delivery time.
Contact Customer Service. You can also track here.
Why is there no information when I track my package?
Tracking may be delayed due to high volume or COVID-19. Please wait or contact us.
Modifying or changing an order
I’d like to modify or cancel my order.
You have 12 hours after payment to change/cancel. See confirmation email or contact us.
I’d like to return or replace my order
Returns accepted for damage, wrong item/size/color/design. See our Return Policy.
I didn’t receive a confirmation email.
Check spam or contact Customer Care after 1 hour if not received.
How do I contact customer support?
Contact us here or email: [email protected]
Missing Items
Items may ship from different factories. Wait for the full delivery window before contacting us.
Payment
What payment methods do you accept?
- Credit Cards: Visa, MasterCard, Amex, Discover
- Debit Cards (with Visa/Mastercard logo)
- PayPal
- Sofort (Eurozone)
- GiroPay (Germany)
How secure is my payment?
SSL-encrypted (128-bit). CVV required. Verified by card provider. Your security is our priority.
What is the security code?
3–4 digit code on the card (usually back, front for Amex).
Is my card charged immediately?
Yes, your charge is processed upon order submission.
Other
Report a campaign for policy violations
Follow instructions on this page to report any issues.